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Baldridge Award Ceremony [1]
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�Talking Points
1996 Baldrige Award Ceremony
President Clinton
•
· [Welcome and acknowledgments (Secretary Kantor, Members of
Congress, Baldrige Foundation, Baldrige family members) to come],
•
I am honored and delighted to take part in this ceremony and to
congratulate and acknowledge the accomplishments of the 1996 ·
Malcolm Baldrige National Quality Award winners -- ADAC (Ay-dak)
Laboratories, Dana (Day-na) Commercial Credit Corporation, Custom
Research Incorporated, and Trident (Try-dent) Precision Manufacturing
Incorporated.
•
This is the third year that I have had the opportunity to help honor the
Baldrige Quality Award winners, and it means a lot to me. In my last job,
I devoted a good deal of time and energy to partnering with business.for
economic growth in Arkansas -- and improving quality management was
an important part of that strategy. I became quite familiar with the
Baldrige Award and its powerful potential for chang!ng the way
organizations view the rest of the world and how they view their own
operations and resources. So it is very rewarding to be part of this
Award so appropriately named in honor of the memory of Secretary
Baldrige.
•
.
This award also carries special meaning for me because it was near and
dear to one of my good friends, former Secretary Ron Brown. Anyone
who ever met Ron .Brown knew the kind of energy and enthusiasm that
1
�he devoted to all of his work, but the Baldrige Award clearly was one of
his real favorites.
•
This morning, we are honoring four very special businesses that now
join an elite group of companies serving as role models for our nation
and the world. Through their passion for excellence and commitment to
their customers, their employees, and their communities, these
companies are showing the world that quality pays, in increased
productivity, in delighted customers, in empowered employees, and in
improved profitability.
•
Their success is an inspiration to all of us. It also is an indicator of how
far we have come in revitalizing our economy. Intense global
competition gave us good reason for concern in the mid-1980s and into
the 1990s. We had lost major overseas markets, and our companies
and our workforce were hurting, hurting badly.
•
Today, many signs point to the fact that the U.S. once again is
regaining its world-class quality and competitiveness ranking among
nations and re-experiencing the benefits that quality and success bring.
Recently, the private sector Council on Competitiveness reported on our
nation's progress, concluding that the U.S. has made key gains in
recapturing global market share, in growth of per capita gross domestic
product and industrial output, in reducing the budget deficit and in
creating jobs. The Council's report says, "The United States has
outperformed other advanced industrial economies in most of these
areas."
•
A substantial share of the credit for this improvement belongs with those
2
�\
in our business community who recognized the extreme challenges we
faced and who adopted sound quality management principles to improve
their companies' focus and operations. The Baldrige Award framework
has helped to drive that quality improvement, and it shows. We are in
the m'idst of a rebirth of business excellence, and the private-public
partnership embodied by the Malcolm Baldrige National Quality Award ·
program is a key element in that revitalization that we can use to reach
even greater heights as we move into the 21st Century.
•
Improvement, however, is not restricted to the United States. More and
more companies worldwide are incorporating Baldrige Awa~d principles
into their business operations, and savvy consumers are demanding
quality products and top-notch service -- and nothing less.
•
While we have made great strides, we cannot rest. As we move into the
next century, quality is fast becoming a given, the price of admission to
the competitive battle for business. Quality no longer is just a goal.
•
We are looking ahead to a time when change will be perhaps the only
constant. Changes in where we work and how we work. Changes in
who we work for, and who we partner with. Change$ in our workforce
and our work tools. We all will need to have a better understanding and
a better plan for how we can make the most of our human resources, our
technologies, our know-how, if we are to succeed as organizations and
as a nation.
•
The Baldrige Quality Award approach is a recipe for achieving that
success. It has all the right ingredients to help U.S. companies attain
and retain market leadership in the 21st century.
3
�•
These ingredients include clear-cut strategies in striving to meet "stretch
goals," for achieving more informed and inclusive leadership, new and
more meaningful ways of measuring performance, closer teaming with
customers, partners, and employees, more effective methods for
empowering our workforce, and the opportunities to be better corporate
citizens.
•
The Baldrige Award-winning companies have proven that any U.S.
business -- regardless of size or specialty -- can use these principles in
becoming extraordinarily successful. That includes, of course, this year's
winners, who are a microcosm of how organizations can and must ride
the wave of change into the next century. Just a glance at these
companies shows where our future is.
•
ADAC Laboratories is a high-tech business that designs, manufactures
and supports extremely complex systems for diagnosing and treating
life-threatening illnesses. Its products are sold to hospitals, universities
and clinics throughout the world.
•
ADAC's quality system has helped the company become a market
leader not only in the U.S. but also in Europe, Asia and Latin America.
•
In fact, its nuclear medicine market share has grown over the past six
years from well under 10 percent to approximately 50 percent in the
United States, and its share in Europe now exceeds 25 percent. Those
are really impressive numbers, especially when you consider where the
company was just a few years ago. ADAC Laboratories' recent history
is literally a "rags-to-riches" story.
4
�•
The company had bee~ losing ground and employees in the mid 1980s.
At one point, employment dropped to below 300 from a previous high of
1200. That's when the company decided to adopt its quality
management system. That's when the company decided it needed to
change its culture, and the Baldrige Award criteria became the means to
that end.
•
ADAC Laboratories declared that its customers came first; no matter
what. The results speak for themselves: In independent surveys of
nearly '2;000 clinics and hospitals, customers consistently rate ADAC
best at addressing their needs. And the company has grown back to
730 employees today.
•
At a time when time-to-market often spells success or failure for any
company, ADAC's quality system has helped the company to speed
products to the market faster than its largest competitors. Especially for
companies in globally competitive technology-based businesses,
accelerating and compacting the innovation process is key, and ADAC's
quality approach is designed to do just that.
It has been rewarded
handsomely, with revenues tripling between 1990 and 1996. Facing
another tough couple of years as we in Washington strive to cut the
budget-deficit even further, I think maybe I should chat later with the
ADAC folks about just how they managed that revenue-boosting feat.
•
When you talk about doing whatever it takes to meet the customer's
needs, a fundamental requirement for any Baldrige winner and for any
company that hopes to be successful in the next century, you've got to
be impressed with Dana Commercial Credit Corporation's style.
5
�•
A provider of leasing and financing services, unique transactions are
DCC's specialty. They've arranged everything from the short-term lease
of computers for the TV network covering the 1994 winter Olympic
games to helping a major gas processing facility in the North Sea go
"on-line." [One more example to come.]
•
DCC worries a lot about how it stacks up not just against the
competition, but also against its own goals and its customers' needs and
desires. The company develops formal scorecards on itself, its
competitors, and its customers' expectations. All of this information
keeps DCC on target in its pursuit of excellence.
•
Any good company fit for business today and in the future knows that it
is our knowledge base, -- our human resources -- that constitutes our
most valuable asset.
•
DCC's assertion that "people are our most important asset" is illustrated
through its policy to empower its people to "just do it" and to act on their
ideas for improvement without prior approval.
•
Our most thoughtful and successful business leaders know that bottom
line corporate profits are not incompatible with another bottom line
measure: social responsibility. In fact, companies that model
themselves using the Baldrige Award criteria demonstrate the
fundamental compatibility of corporate and social responsibility.
•
DCC works as partners not only with its customers and suppliers, but
also with the communities where its offices are located. For example,
6
�when negotiating tax incentives for relocating a new headquarters ·
building, DCC committed the equivalent of 45 percent of the resultant tax
savings to the Toledo School Board. The city has adopted this
approach for future tax incentive offerings.
•
· An organization's size is not the determining factor for success in the
marketplace now-- and it certainly will not be the critical factor in the
future. Custom Research Incorporated, is the smallest company ever to
win the Baldrige Award and the first professional services winner. With
just 100 employees, CRI surely proves the point that it is organizational
performance that matters most in our changing business environment.
•
~
A national marketing research firm, Custom Research is one of only a
very few companies in its field that has remained independent while
growing over the past two decades. How did it manage to do that? By
viewing customer loyalty as the firm's most valuable asset, by
assembling its employees to work in true team fashion, and by taking the
greatest possible advantage of information technology.
•
All CRI staff are members of customer-focused teams whose goal is to
surprise and delight their clients. I love that Baldrige idea. Surprise and
delight customers. It's what Vice President AI Gore has been working so
hard at, and with such great early results, through his Reinventing
Government efforts and those of federal agencies around the country.
•
The information technology revolution is just really taking off. It's
affecting how we all learn, how we govern, how we do business, and
CRI is among the leaders in the service sector.
7
�•
CRI uses computer technology to improve its performance or to devise
new services that respond to customers. The company led the industry
for example, in using computers to assist in telephone interviewing and
data collection and analysis.
•
Not surprisingly, CRI meets or exceeds client expectations on 97
percent of all projects, and 92 percent of clients rate the company as
"better than the competition" on overall level of service.
•
For those who say service can't be measured, this year's two service
winners -- DCC and CRI -- are proving it can be done, and that it pays.
•
As large companies cull the ranks of suppliers and demand more from
those that survive the cut, building quality into everything Trident
Precision Manufacturing does is this Baldrige Award winner's basic
business plan. And who does Trident turn to? Its employees. Trident's
workers are the acknowledged source and foundation for its quality
leadership and competitiveness.
•
Consequently, Trident emphasizes training, team involvement,
empowerment, recognition and reward. This company with fewer than
170 employees remarkably invests more than 4 percent of its payroll on
training and education -- and that's two to three times above the industry
average.
•
This small company's success has brought with it new jobs for people in
the upstate New York community of Webster and nearby towns,
including quite a few employees who had worked at larger companies in
the area that have downsized. That is wonderful not just for Trident,
8
�which is able to pick up skilled employees, and not just for those
individuals who can make productive contributions and better support
their families, but also for the community.
•
As I have traveled around this country -- and I did do some traveling this
year - I have heard time and time again from Americans who have
moved from large companies to find new and even better jobs with our
growing number of small businesses that are such a vital source of our
country's economic strength.
•
Trident also demonstrates another way in which Baldrige Award winners
are out in front, leading the way for the American business. Trident, and
other Baldrige winners, are showing how companies can mesh corporate
and social responsibilities. Before bidding on a project, Trident works
with prospective customers to eliminate hazardous materials that may be
specified as part of the process, or that would pose a health or
environmental risk. I am told that Trident will not bid on the job if material
requirements are not changed to ensure sound environmental practices.
•
Delighted customers; involved, energized employees; a respect and
commitment for the environment and the communities in which they
reside; an investment in technology; and an improved bottom line.
Those are characteristics all of these companies have in common as
part of their continuous improvement efforts.
•
I'm sure each of our winners will tell you that reaching this pinnacle of
. excellence was not easy, nor did it happen overnight. But good things
are always worth the effort and the time it takes to accomplish th.em.
9
_,:... ·
�•
As they have each proven, in their own way, performance excellence is
achievable in any sector of our business community -- and the Baldrige
Award principles show organizations what they can and must do to
improve their performance and competitiveness.
•
One of last year's winners called the Baldrige Award "an American
treasure." The Award is held in high esteem for the valuable role it is
playing in making quality excellence and improvement national priorities.
•
Now going into its 1Oth year, the award program has proven to be a
remarkably successful government and industry team effort.
•
The annual government investment of about $3 million is leveraged by
over $100 million of private sector contributions, including more than
$10 million raised by private industry to help launch the program and the
time and efforts of hundreds of largely private sector volunteers. Many
of those volunteers are in this room today.
•
I understand that the same energy that helped launch this award in 1988
now is being focused on two sectors vital to the well-being and
advancement of our economy and society -- health care and education.
'
•
~~
~~
t~~
This year a successful pilot Baldrige Award program for health care and
· education organizations was stopped dead in its tracks due to lack of
'
t!W_~~
funding.
•
But I am pleased to hear that the private fund-raising foundation for the
Award has once again volunteered to raise an endowment to establish
an award program for the health care and education sectors.
10
�understand we will be hearing more about that effort soon, and I hope
that the federal government can do its share to make the program a
success.
•
Bringing the Baldrige Award concepts and philosophies to bear on
health care and education is vital to the competitiveness of America's
businesses as we enter the 21st century. Furthermore, it illustrates so
clearly how social responsibility and corporate interests can mesh to be
mutually supportive.
•
I look forward to the day when we have health care and education
winners sharing this stage with their business counterparts.
•
I want to thank all of our many private sector partners -- the 28 winning
companies; the volunteers who give their time and energy to reviewing
applications, at the national, state and local levels; the board of
overseers; the Foundation, and countless others. That includes the
Commerce Department and its National Institute of Standards and
Technology, which manages the award with the assistance of ASQC.
[official name of that organization]
•
You are helping to build a better America that will allow our children to
work and contribute and prosper now and into the n'ext century. My
Administration is proud to be a part of this outstanding public-private
partnership. You deserve both our congratulations and our
appreciation.
•
Thank you.
11
�PRESIDENT WILLIAM J. CLINTON
1996 MALCOLM BALDRIGE NATIONAL QUALITY AWARDS
WASHINGTON, DC
DECEMBER 6, 1996
Acknowledgments: Secretary Kantor, Members of Congress, Baldrige Foundation,
Baldrige family members ...
This is the third year that I have had the privilege of honoring the Baldrige Quality Award
winners. This year's event has special meaning to me for several reasons. First, as in past years,
it recognizes those companies that stand as role models of excellence and good citizenship to the
rest of the nation and the world. And second, it was one of the favorite events of my good friend,
former Secretary Ron Brown. Ron's participation in last March's ceremony at the White House
was one of his last official duties before his untimely passing. He would be proud of the great job
Secretary Kantor has done, and of the outstanding performance of this year's Baldrige award
winners. Like Ron, Secretary Kantor has worked tirelessly to help American companies, like the
ones we are honoring here today, achieve their highest potential. And we should all be grateful
for his leadership.
Let rne begin by thanking our many private sector partners, including all 28 previous
winning companies, the examiners and the Baldrige Foundation for helping make corporate
excellence a national priority. For almost ten years now, this award program has been a
remarkably successful public/private pat1nership. And 1 am pleased that plans are underway to
expand the Baldrige Awards by establishing new categories for non-profit health and education
organizations. l hope the federal government will do its share to make that effort a success.
America's economy is strong and growing stronger every day. For the past four years, we
have had a strategy to create the conditions for strong private sector growth. And we have seen
the results in deep deficit cuts, low inflation and a strong economy. Today we learned that wages
are rising as we near I I million jobs in 4 years. Now we should keep our economy growing by
balancing the budget in a way that honors our commitments to our children, our parents, quality
health care, and the environment.
Our strategy recognizes that American progress rises and falls on the strength of
American business. Our businesses, both big and small, are the engine that will carry us
successfully into the 21st century. Two decades ago, American companies had very little
competition outside our borders. But, in this new global economy, we now must compete with
the world for both jobs and markets. The business community understands that the only way we
can be successful in this new environment is through bold innovation and making use ofthe
talents of all our people. That is exactly what this year's Malcolm Baldrige winners are doing.
You have heard their success stories. But, in addition to what they are doing to help themselves
and their employees, each of these companies has a lesson to teach us about how to meet our
challenges as a nation.
ADAC Laboratories' commitment to its customers has resulted in a phenomenal
�PRESIDENT WI:LLIAM J. CLINTON
1996 MALCOLM BALDRIGE NATIONAL QUALITY AWARDS
WASHINGTON, DC
DECEMBER 6, 1996
Acknowledgments: Secretary Kantor, Members of Congress, Baldrige Foundation,
Baldrige family members ...
This is the third year that I have had the privilege of honoring the Baldrige Quality Award
winners. This year's event has special meaning to me for several reasons. First, as in past years,
it recognizes those companies that stand as role models of excellence and good citizenship to the
rest of the nation and the world. And second, it was one of the favorite events of my good friend,
former Secretary Ron Brown. Ron's participation in last March's ceremony at the White House
was one of his last official duties before his untimely passing. He would be proud of the great job
Secretary Kantor has done, and of the outstanding performance of this year's Baldrige award
winners. Like Ron, Secretary Kantor has worked tirelessly to help American companies, like the
ones we are honoring here today, achieve their highest potential. And we should all be grateful
for his leadership.
Let me begin by thanking our many private sector partners, including all 28 previous
winning companies, the examiners and the Baldrige Foundation for helping make corporate
excellence a national priority. For almost ten years now, this award program has been a
remarkably successful public/private partnership. And 1 am pleased that plans are underway to
expand the Baldrige Awards by establishing new categories for non-profit health and education
organizations. I hope the federal government will do its share to make that effort a success.
America's economy is strong and growing stronger every day. For the past four years, we
have had a strategy to create the conditions for strong private sector growth. And we have seen
the results in deep deficit cuts, low inflation and a strong economy. Today we learned that wages
are rising as we near I I million jobs in 4 years. Now we should keep our economy growing by
balancing the budget in a way that honors our commitments to our children, our parents, quality
health care, and the environment.
Our strategy recognizes that American progress rises and falls on the strength of
American business. Our businesses, both big and small, are the engine that will carry us
successfully into the 21st century. Two decades ago, American companies had very little
competition outside our borders. But, in this new global economy, we now must compete with
the world for both jobs and markets. The business community understands that the only way we
can be successful in this new environment is through bold innovation and making use ofthe
talents of all our people. That is exactly what this year's Malcolm Baldrige winners are doing.
You have heard their success stories. But, in addition to what they are doing to help themselves
and their employees, each of these companies has a Jesson to teach us about how to meet our
challenges as a natio11.
ADAC Laboratories' commitment to its customers has resulted in a phenomenal
�turnaround. You have been able to triple your revenues in just three years. Maybe I should chat
later with the ADAC folks about how they managed that feat.
The secret to Dana Commercial Credit Corporation's success is its commitment to
customers, employees and the community. l applaud you for your "just do it" style of
management that encourages employees to act on their ideas -- and for your use of tax savings to
financial support ofthe Toledo School Board.
Custom Research Corporation is proving that you don't have to be the biggest to be the
best. Your creative use of computer technology to "surprise and delight" your clients 97 percent
of the time is truly remarkable.
I applaud Trident Precision Manufacturing for your extraordinary investment in the
training and education of your employees. And in this era of downsizing, I want to also commend
you for hiring people who had worked for larger companies that have downsized.
Satisfied customers. Involved, energized employees. A respect and commitment to the
communities in which they do business. An investment in technology. And an improved bottom
line. Those are the things all these Malcolm Baldrige award winners have in common.
America needs strong companies like these to help us move forward in the 21st century.
In the next few years, [ look forward to working with our business and corporate leaders to build
upon what we have been doing together. We will call upon them to help us meet our most
important challenges: moving people from welfare to work ... helping our schools meet the highest
of international standards ... and giving our children the tools to take advantage of our rapid
advances in technology. 1 believe that ifwe all work together and all take responsibility,
America's best days are ahead.
Thank you.
�turnaround. You have been able to triple your revenues in just three years. Maybe I should chat
later with the ADAC folks about how they managed that feat.
The secret to Dana Commercial Credit Corporation's success is its commitment td
customers, employees and the community. I applaud you for your "just do it" style of
management that encourages employees to act on their ideas-- and for your use of tax savings to
financial support ofthe Toledo School Board.
Custom Research Corporation is proving that you don't have to be the biggest to be the
best. Your creative use of computer technology to "surprise and delight" your clients 97 percent
ofthe time is truly remarkable.
I applaud Trident Precision Manufacturing for your extraordinary investment in the
training and education of your employees. And in this era of downsizing, I want to also commend
you for hiring people who had worked for larger companies that have downsized.
Satisfied customers. Involved, energized employees. A respect and commitment to the
communities in which they do business. An investment in technology. And an improved bottom
line. Those are the things all these Malcolm Baldrige award winners have in common.
America needs strong companies like these to help us move forward in the 21st century.
ln the next few years, l look forward to working with our business and corporate leaders to build
upon what we have been doing together. We will call upon them to help us meet our most
important challenges: moving people from welfare to work ... helping our schools meet the highest
of international standards ... and giving our children the tools to take advantage of our rapid
advances in technology. l believe that ifwe all work together and all take responsibility,
America's best days are ahead.
Thank you.
�-------------------
�PHOTOCOPY
PRESERVATION
�SHERATON WASIDNGTON
LOBBY LEVEL
LOBBY LEVEL
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MEETING AND
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Sheratonl\\ashington Ballroom
Sheraton Ballroom
Washington Ballroom
Sheraton balconies
Washington balconies
Sheraton foyer
Virginia
VIrginia AlBIC (each)
Virginia AlB
VIrginia BIC
Delaware
Delaware AlB (each)
Maryland
Maryland AlBIC (each)
Maryland AlB
Maryland BIC
Colorado
IdahoiWJSConsln (each)
Kansas
Vermont
•
Washington, DC
4,600
2,600
1,000
200
400
a-1,800
1,000
550
75
200
Banquet
Recept1011
2,800
1,700
800
100
250
4,000
2,400
900
176
350
1,700
400
100
250
250
300
125
400
125
275
275
100
100
100
50
450
125
275
275
350
150
500
150
300
300
110
100
100
200
60
125
125
150
76
225
120
120
50
50
50
300
90
200
200
240
100
325
100
200
200
80
70
70
60
35
50
60
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27,232
13,950
7,452
1,340
3,150
12
12
12
12
12
12
12
12
12
12
9
9
9
9
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23x43
48x43
48x43
3,010
986
2,064
2,064
2,650
1,325
3,440
1,118
2,236
2,236
910
792
792
576
53x50
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52x43
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33x24
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Winner's CEO Seats
-
�FORMAL CEREMONY SCHEDULE OF EVENTS (12/3 DRAFT) ·
1996 MALCOLM BALDRIGE NATIONAL QUALITY A WARD CEREMONIES
DECEMBER 6, 1996
SHERATON WASHINGTON
10:15 a.m.
Doors open
.11:15 a.m.
Doors close
11:30 a.m.
President arrives
11:31 a.m.
Photos (Delaware Room B)
President, Secretary Kantor, 2 officials from each of the 4 winning
companies taking part in the ceremony (see below), Foundation trustees,
Commerce Under Secretary for Technology Mary Good, National Institute
of Standards and Technology Director Arati Prabhakar, NIST Quality
Programs Director Harry Hertz, Baldrige family members (about 25 people
total)
11:35 a.m.
Ceremony (Sheraton South Ballroom)
(Attended by 5-600 primarily business guests, including CEOs of past
winners, current winners' employees, Members ofCongress, others)
11:"35 President is announced, accompanied by Secretary Kantor, and
both move on stage. Color guard is announced, colors presented.
National Anthem, colors are retired.
11:37 Welcome, remarks and introduction of President by Secretary
Kantor
11 :44 Remarks by President
11 :54 Secretary Kantor calls up 2 officials from each company to receive
portfolio and award flag from the President and for photo with
Award crystal along with President and Secretary. CEOs make
brief remarks ( 5 minutes) Participants:
ADAC Laboratories:
Portfolio and remarks, David L. Lowe
Chairman and CEO
Flag, Douglas H. Keare Jr.
VP of Quality
�Dana Commercial Credit Corporation:
Portfolio and remarks, Edward J. Shultz
Chairman and CEO
Flag, Southwood (Woody) J. Morcott
Chairman and CEO, Dana Corporation (DCC parent)
Custom Research Incorporated:
Portfolio, Judith S. Corson, Partner
Flag, Jeffrey L. Pope, Partner
Remarks, Corson and Pope
Trident Precision Manufacturing Incorporated:
Portfolio and remarks, Nicholas Juskiw
CEO and President
Flag, Joe Miran
VP, Operations
12:18 Group photo ofPresident, Secretary and 5 CEOs with award
12:19 Secretary Kantor calls on Baldrige Award Foundation President
Earnest W. Deavenport, Chairman and CEO of Eastman Chemical
Company, to offer closing remarks
12:21 President departs, ceremony concludes
�As ofDecember 3, 1996
List ofExpected Attendees to the Malcolm Baldrige National Quality Award Ceremony
Friday, December 6, 1996
Senator Conrad Bums (R-MT)
Representative Louise Slaughter (D-NY)
Craig Kramer, Legislative Director
Office of Representative Sander M. Levin (D-MI)
Louis Whitsett, Professional StaffMember
Senate Committee on Commerce, Science, and Transportation
Patrick Windham, Professional StaffMember
Senate Committee on Commerce, Science, and Transportation
Robert Palmer, StaffDirector
House Committee on Science
James Turner, Professional StaffMember
House Committee on Science
�PRESIDENT WILLIAM J. CLINTON
1996 MALCOLM BALDRIGE NATIONAL
QUALITY AWARDS
WASHINGTON, DC
DECEMBER 6,1996
�Acknowledgments: Secretary Kantor, Members of
Congress, Baldrige Foundation, Baldrige family
members ...
This is the third year that I have had the privilege of
honoring the Baldrige Quality Award winners. This
year's event has special meaning to me for several
reasons. First, as in past years, it recognizes those
companies that stand as role models of excellence and
good citizenship to the rest of the nation and the world. ·
And second, it was one of the favorite events of my good
friend, former Secretary Ron Brown.
- 1-
�Ron's participation in last March's ceremony at the
White House was one of his last official duties before his
untimely passing. He would be proud of the great job
Secretary Kantor has done, and of the outstanding
performance of this year's Baldrige award winners. Like
Ron, Secretary Kantor has worked tirelessly to help
American companies, like the ones we are honoring here
today, achieve their highest potential.
Let me begin by thanking our many private sector
partners, including all 28 previous winning companies, the
examiners and the Baldrige Foundation for helping make
corporate excellence a national priority.
-2-
�For almost ten years now, this award program has
been a remarkably successful public/private
partnership.And I am pleased that plans are underway to
expand the Baldrige Awards by establishing new
categories for non-profit health and education
organizations. I hope the federal government will do its
share to tnake that effort a success.
America's economy is strong and growing stronger
every day. For the past four years, we have had a strategy
to create the conditions for strong private sector growth.
And we have seen the results in deep deficit cuts, low
inflation and a strong economy. Today we learned that
wages are rising as we near 11 million jobs in 4 years.
-3-
�Now we should keep our economy growing by
balancing the budget in a way that honors our
com.rhitments to our children, our parents, quality health
care, and the environment.
Our strategy recognizes that American progress rises
and falls on the strength of A1nerican business. Our
businesses, both big and small, are the engine that will
carry us successfully into the 21st century. Two decades
ago, American companies had very little competition
outside our borders.
-4-
�But, in this new global economy, we now must
-
compete with the world for both jobs and markets. The
business community understands that the only way we can
be successful in this new environment is through bold
innovation and making use of the talents of all our people.
That is exactly what this year's Malcolm Baldrige winners
are doing. You have heard their success stories. But, in
addition to what they are doing to help themselves and
their employees, each of these companies has a lesson to
teach us about how to meet our challenges as a nation.
-5-
�ADAC Laboratories' commitment to its customers
has resulted in a phenomenal turnaround. You have been
able to triple your revenues in just three years. Maybe I
should chat later with the ADAC folks about how they
managed that feat.
The secret to Dana Commercial Credit Corporation's
success is its commitment to customers, employees and
the community. I applaud you for your "just do it" style
of management that encourages employees to act on their
'
ideas-- and for your financial support of the Toledo
School Board.
-6-
�Custom Research Corporation is proving that you
don't have to be the biggest to be the best. Your creative
use of computer technology to "surprise and delight" your
clients 97 percent of the time is truly remarkable.
I applaud Trident Precision Manufacturing for your
extraordinary investment in the training and education of
your employees. And in this era of downsizing, I want to
also commend you for hiring people who had worked for
(
larger companies that have downsized.
-7-
�Satisfied customers. Involved, energized employees.
A respect and commitment to the communities in which
they do business. An investment in technology. And an
improved bottom line. Those are the things all these
Malcobn Baldrige award winners have in com_mon.
America needs strong companies like these to help us
move forward in the 21st century. In the next few years, I
look forward to working with our business and corporate
leaders to build upon what we have been doing together.
-8-
�. .
'
We will call upon them to help us meet our most
important challenges: moving people from welfare to
work ... helping our schools meet the highest standards of
excellence ... and giving our children the tools to take
advantage of our rapid advances in technology. I believe
that if we all work together, and all take responsibility,
America's best days are ahead.
Thank you.
-9-
�- - - - - - - - -
---~---~-~--
.DRAFT
PRESIDENT WILLIAM J. CLINTON
1996 MALCOLM BALDRIGE NATIONAL QUALITY AWARDS
WASHINGTON, DC
DECEMBER 6,1996
Acknowledgments: Secretary Kantor, Members of Congress, Baldrige Foundation,
Baldrige family members ...
Thi"s is the third year that I have had the privilege of honoring the Baldrige Quality Award
winners. This year's event has special meaning to me for several reasons. First, as in past years,
it recognizes those companies that stand as role models of excellence and good citizenship to the
rest of the nation and the world. And second, it was one ofthe favorite events of my good friend,
former Secretary Ron Brown. Ron's participation in last year's ceremony at the White House
was one of his last official duties before his untimely passing. He would be proud of the great job
Secretary Kantor is doing, and of the outstanding performance of this year's Baldrige award
wmners.
Let me begin by thanking the Baldrige Foundation for helping make corporate excellence
a national priority. For ten years now, this award program has been a remarkably successful
public/private partnership. And lam pleased that plans are underway to expand it by establishing
an award for the health care and education sectors. I hope the federal government will do its
share to make that effort a success.
America's economy is strong and growing stronger every day: For the past four years, I
have tried to create the conditions for strong private sector growth. And we have seen the results
in a lower deficit, low inflation, a rise in personal income, and steady job growth. We have also
made key gains in recapturing global market share, in growth of per capita gross domestic
product and industrial output. Today, we have further evidence that our approach is working
·
6.
[~~~~~:3 ~kf'-kM~~~~
~~
~
A substantial share of the credit for this improvement belongs with businesses, like those -,
here today, who are meeting the challenges of the 21st century with dedication to quality, hold
~
innovatiOnS and a renewed COmmitment tO CUStOmers and employe~ (hAv ~~-~.J\
·1--1 ~,(lui!~~
-
0
e~ ~t>,_ ~ LTV"-
'0 ~~ ~P
J ADAC Laboratories' commitment to its customers has resulted in a phenomenal
.~ ·
turnaround. You have been able to triple your revenues in just three years. Maybe I should
later with the ADAC folks about how they managed that feat.
~...J.
i{jLJ
~
chat~
·~~·
The secret to Dana Commercial Credit Corporation's success is its commitment to
customers, employees and the community. I applaud you for your "just do it" style of
~{ J
~nJI management that empowers employees to be act on their ideas -- and for your financial support of "'
~-~ the Toledo School Board.
.
f\ ~
Custom Research Corporation is proving that you don't have to be the biggest to l>e the
best. Your creative use of computer technology to "surprise and delight" your clients 97 percent
~-
'
~
�of the time is truly remarkable.
And in this era of downsizing, I applaud Trident Precision Manufacturing for your
extraordinary investment in the training and education of your employees. I want to also
commend you for your commitment to hire people who had worked for larger companies that
have downsized.
Satisfied customers. Involved, energized employees. A respect and commitment to the
communities in which they do business. An investment in technology. And an improved bottom
line. Those are the things all these Malcolm Baldrige award winners have in common. They have
each proven in their own way that social responsibility and corporate success are two sides of the
sa~ne
coin. Jheir example is lighting the way to an even more prosperous future for America, and
we sho
all thank them.
)-~au
-
~~~.-+-A 6u:f
�2584
Dec. 13 I Administration of William]. Clinton, 1993
I think we've done a good job of beginning
to change economically. And I can't make see, those kinds of signs waved at me when
I speak.
us come back together ali by myself. This
Before I present the Baldrige Award today
has got to be a deal we do together. I am
not giving you a bunch of negative talk. I I would like to talk just a moment about the
am a congenital optimist. But I don't believe progress of the GATT negotiations which
public officials serve the public interest by Secretary Brown mentioned. Today the Unitgiving happy talk when hard news is called ed States negotiators have achieved a breakfor or by using tough facts to divide people through in the talks to conclude a new round
in the General Agreement on Tariffs and
instead of unite them.
Trade.
We are now on the verge of an hisSo in the intolerance I ask for, I ask for
toric
victory
in our efforts to open foreign
your intolerance of conditions, not of people.
Remember those kids you heard singing to- markets to American products.
I do want to make it clear, however, that
night when you go home. There's just milthe
negotiations are ·not concluded yet.
lions of them out there, and they're bright
Thorny
issues remained, and I have inand good. They can do anything that they
have to do to take this country into the 21st structed our negotiators to push very hard
century if we can simply do what we have for our objectives as they conclude the reto do to stop some of the crazy things that maining details. l'v~ made it clear that I will
we have permitted. Don't expect-it to happen not accept a bad GATT but that we will not
overnight. This family degeneration has hap- spare any effort to fight for a good one. Now
ptmed over 30 years. The wages have been the United States and the European Comstagnant for 20 years. The deficit has been munity are in a position to work shoulder
exploding, and investment and productive to shoulder to push for concessions from
things have been declining for 12 years. We other nations in the final hours.
The stakes are immense. This would be
do not have to do it overnight. But we must
·the
single largest trade agreement ever. It
become intolerant in a consistent way, in a
compassionate way, and we must believe that writes new rules of the road for world trade
what worked for so many of us will work for well into the next century. It would cut other
tomorrow's children, too. If we believe that countries' tariffs for our goods, on average,
and we act on it, then our intolerance can by mor~ than one-f4ird. When fully phased
in, it could add as much as $100 billion to
give our country a new birth.
.
$200
billion· to the United States economy
Thank you, and God bless you ali.
every year. It opens foreign markets to our
manufacturing and agricultural products and
NOTE: The President spoke at 9 p.m. at the Walfor
the first time covers services. It does ali
dorf Astoria Hotel. In his remarks, he referred
to Senator Moynihan's wife, Elizabeth. A tape was of this· while preserving our sovereignty and
not available for verification of the content of especially our ability to retaliate against unthese remarks.
fair foreign trade practices.
With NAFTA, our Nation chose to take
the new world economy head on, to compete
and win and not retreat. ·Our willingness to
lead set the pace for other nations of the
Remarks on Presenting the Malcolm
world. Americans have reason to be proud;
Baldrige National Quality Awards ·
we're on the way to making this world change
December u; 1993
·· ·
in a way that works for us. · I know that all
Thank you very ~uch. Secretary Brown ·of you join me in wishing our negotiators well
and former Secretaries of Commerce, Mem- and hoping that we can conclude a successful
bers of Congress, members of the Baldrige agreement. We have another day.
family, and the honorees and ali their sup- ~ I'm delighted to be here in this wonderful
porters waving the flags and· the signs in the auditorium again, the same place where we
back. It's kind of nice, after ali of the speech- signed the historic .NAFTA legislation just a
es I've given and ali the crowds I have to few days ago. A Iot of people thought that
that fight would end up in defeat. But I felt
·''
'
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.···· ·i··c ,... ,,., ••7'?'····"·~··;··:·:·~:···y·s!?.·:;n~·'"'f'\~
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�Administration of William]. Clinton, 1993 I Dec. 14
2585
iam]. Clinton, 1993
waved at me when
aldrige Award today
t moment about the
negotiations which
ted. Today the Unit·e achieved a breaknclude a new round
ent on Tariffs and
:he verge of an hisrts to open foreign
iucts.
dear, however, that
tot concluded yet.
J, and I have into push very hard
!Y conclude the rele it clear that I will
but that we will not
or.a good one. Now
he European Comn to work shoulder
r concessions from
nours.
nse. This would be
agreement ever. It
-oad for world trade
1. It would cut other
goods, on average,
When fully phased
1 as $100 billion to
:ed States economy
!ign markets to our
1ltural products and
services. It does all
Jur sovereignty and
retaliate against un-
:
..f.,
·s.
ation chose to take
1ead on, to compete
Our willingness to
ther nations of the
·eason to be proud;
1g this world change
us. I know that all
our negotiators well
)Delude a successful
her day.
re in this wonderful
:ne place where we
rA legislation just a
,eople thought that
in defeat. But I felt
,,
i
.
if we stuck by it, if we just kept arguing that Award. In no time, because of the astounding
a wealthy country can only create jobs and· success of its winners in taking care of their
raise incomes by increasing the number of business, the award became a symbol of exits customers for goods and services, iri the cellence and an inspiration for the rebirth
end we would prevail. And we did, thanks of American competitiveness. For that, we
in large measure to an enormous bipartisan owe a good deal to the legacy of the award's
coalition of people from all over America and namesake. Until his untimely and tragic
to the efforts of Secretary Ron Brown who death in 1987, Commerce Secretary Malworked very hard on it as well as Mickey colm Baldrige was a voice in urging AmeriKantor and so many others. I'm honored to cans to focus on quality. His cause lives on
be with you again for this happy occasion be- through this award named for him. And we
cause, like NAFTA, the Malcolm Baldrige are honored very much to have his family
Quality Award is an important part of our here with us today.
.
effort to change the way America thinks
The idea of quality took hold as. American
about doing its business.
companies become more and more aware of
In the months since I have been in office, the intense and growing competition from
we've been taking all the specific actions we overseas and more and more clear in this
can to try to help our Nation adapt to the country of ours, we could never hope to comchanging world we find, working to create pete in America by lowering our cost of doing
a climate in which private enterprise can business, and particularly our labor costs, to
grow and prosper and put Americans back the level of the poorest nations of the world.
to work. From the deficit reduction program The challenge is clear: How do we learn from
to NAFTA to addressing the credit crunch our competitors? How do we meet them
to the deregulation of high-tech exports to head on? How do. we learn from each other
the successful meetings with the G-7 nations in every workplace in America? All these sucand the Asian-Pacific nations, the goal is the cess stories have a common theme: Compasame: to make our people more secure in nies that listen to the needs of their custhe shifting economic environment at home tomers and the ideas of their workers, comand abroad by allowing us to compete and panies that streamline their operations and
to win.
adopt the idea of continuous improvement
With the reduction in the deficit and the in products and services. It's management
other actions, we see inflation down, interest from the top down and from the bottom up,
rates down, job creation up, personal income better known now as quality management.
up. We see things moving in the right direcThrough the Baldrige Award and the printion. Consumer confidence rose 18 percent ciples of quality management it embraces,
in November. We've had 7 months of in- countless businesses have found new and
creased retail sales. Last month, people who · stronger life. Beyond manufacturing, these
were delinquent in their home mortgages principles are now beginning to be applied
were at their lowest level in 19 years. Over in fields like health care, education, and yes,
5 million Americans have refinanced their believe it or not, even Government. By giving
homes. Millions of others have refinanced both employees and customers a say in how
other debt. Manufacturing is expanding.
businesses are run, these businesses have
We are trying, in other words, to take care built pride and productivity while improving
of our business in the Government so you . management and product and services. Qualcan take care of your business: increasing ity management is clearly a win-win formula.
productivity, creating jobs and incomes for It helps businesses to do well, it beefs up
the American people. When both of us do our competitiveness around the world, and
our part, the Government and the private it helps to create jobs and to stabilize and
sector, we're on our way to long-lasting eco- increase incomes for our working people.
nomic growth.
This year's winners are outstanding examples
Six years ago, the United States Govern- of that.
ment, in a previous administration, exercised
I got my schooling in total quality managethe wisdom of establishing the Baldrige ment and what it can do when I was the Gov-
~~~~~
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�2586
·Dec. 14 I Administration of William]. Clinton, 1993
emor of my home State of Arkansas. That's Vice President's leadership. And in that conwhen I got to know the people at Eastman nection, I ask all of you to help us to achieve
Chemical Company.· On several occasions I some of the systematic reforms that we are
visited their plant in Batesville, Arkansas, and searching for that require some approval
I used to tell a story on the campaign trail from the Congress, especially the reform of
at home, walking into a room, seeing a guy- the personnel, the budgeting, and most imthis plant is sort of out in the country-and portantly, the procurement systems of the
seeing a guy working a computer wearing Government. We could save a lot more
cowboy boots and one of those big rodeo money and increase our productivity if we
championship belt buckles. If you're not were free to do that.
from the rodeo country, you've never seen
Chuck Roberts, the vice president of Ames
one, but if you've never seen one, the first Rubber Corporation of Hamburg, New Jertime you see one, it looks like a silver dish sey, silld there are probably more people in
you might give as a wedding present to some- this auditorium today than all the people who
one. [Laughter] Anyway, I walked into this work at Ames. Now, when I read this, I found
room, and this guy had his jeans and his boots . myself up here when Ron Brown was speakon and his big rodeo belt buckle on, listening ing trying to count the number of people in
to country music, working a computer. And the auditorium. [Laughter] Four hundred
he launched into a much more eloquent and fifty people work at Ames, and I think
speech than I had ever given about the im- there are at least 100 more than that here
.portance of raising the skills of American today. But it's quality and not quantity that's
workers so we could provide for our families being measured. Still, even with 450 employand our children and their future.
ees, Ames is the largest manufacturer in the
I also traveled to the headquarters of East- world of rollers for mid- to large-si7£ copierH.
man Chemical in Kingsport, Tenness~e, for It's the small business winner of this year's
a closeup look at the progress they were mak- Baldrige Award. At Ames, it's not unwmal
ing there. They were always a big help to to find second- and third-generation employme in implementing what I was trying to do ees with the company. The atmosphere is like
at home. Indeed, Eastman Chemical loaned family and like a team. Workers even call
me one of their executives, Asa Whitaker, each other teammates. Every worker belong~~
who worked to set up the Arkansas quality · to at least one of 40 company groups dedi-.
management program, which was the first cated to quality improvement. The irnpoc1 of
State govemmentwide program of its kind in these groups collectively has been dramatic.
the entire United States of America. Today Since 1989, it's increased productivity by 4H
that company is justifiably the large manufac- percent. And in the last 5 years, teamrnaW
turing winner of the Malcolm Baldrige Na- ideas have saved the company and its c:untional Quality Award for 1993.
tomers more than $3 million. As a small proIt's a $4 billion company with almost ducer in a large industry, Ames president and
18,000 employees in the manufacture of chief executive officer Joel Marvil, has rnadt!.
chemicals, fibers, and plastics for customers his company a model in applying quality
around the world. Under Ernest Davenport's management.
leadership, the company has concentrated on
One thing that distinguishes these two
teamwork aimed at quality management and companies is that both have expanded dm
a relentless effort to exceed customers' ex- idea of partnership between companic!l and
pectations. It's a strategy that works. For the suppliers, between workers and managMtl,
last 4 years, more than 70 percent of its 7,000 even partnership with the environment. Botl•
customers have ranked Eastman as their these companies have been industry leadt~r~~
number one supplier.
in environmental safety, and their succe1111 hall
I say, also, that my experience with this further proved that the choice bctwcm•
company iind the quality management work growth and the environment is a fal11c orw.
we did is one of the reasons that we decided In the end, we must find a way to have botl1.
to undertake the National ·Performance ReIn our Nation we know we haw: tlu:
view of the Federal Government, under the brightest manager~, the best workers, and tl•n
�tmj. Clinton, 1993
>. And in that con. help us to achieve
.forms that we are
re some approval
ially the reform of
ing, and most imnt systems of the
save a lot more
productivity if we
president of Ames
amburg, New Jerly more people in
all the people who
I read this, I found
Brown was speakmber of people in
r] Four hundred
\mes, and I think
·re than that here
not quantity that's
, with 450 employanufacturer in the
large-size copiers.
mer of this year's
:, it's not unusual
eneration employatmosphere is like
Yorkers even call
:ry worker belongs
>any groups dedi!nt. The impact of
as been dramatic.
>roductivity by 48
· years, teammate
pany and its cus,n. As a small promes president and
Marvil, has made
applying quality'
Administmtio11 (!f William]. Clinton, 1993 I Dec. 14
....,
...~-; i
·'
•.(·
·'
t
uishes these two
tve expanded the
:n companies and
·s and managers,
nvironment. Both
1 industry leaders
I their success has
choice between
nt is a false one.
way to have both.
JW we have the
· workers, and the
.....·l'
most advanced technologies. But we also
have to prove that we can all put it together
in ways that lead to increasing productivity,
increasing jobs, and increasing incomes. I
couldn't help thinking as I was reviewing the
history of those of you who are winning this
award today that if more American companies operated like you do, there would be
much less anxiety when we have to make
changes, like we did when we had to decide
what to do about NAFTA, because a lot of
opposition to NAFTA really had nothing to
do with the tenns of the agreement but instead had to do with the incredible anxiety
that working people felt that their jobs and
their incomes and their families weren't really all that important to their employers and
that if there was some sort of short-term advantage to be gained by a company, even if
it led to the long-term damage to their families, that the advantage would be chosen over
the family.
When you look at the long-term productivity of the kinds of companies that are really
proving that you can make good money in
America by using new partnerships with your
workers, you see a level of security and trust
and almost fanatic devotion to the cause of
the enterprise, that if we had it everywhere,
it would be much easier for America to take
the steps we need to broaden our horizons,
to reach out to other countries, to increase
trade. So I thank you for that, and I hope
other companies will follow your example because we need more people at work, happy,
secure, and supporting the objectives that
you have supported.
.
Make no mistake about it, the winners of
the Baldrige Award have done a great service
. for America, and they have done a service
that only the private sector can provide in
this great capitalist economy. This is· a free
enterprise system. Government' has responsibilities to set a framework, to promote
growth policy, to do those things which cannot be done in the private sector. But in the
end we rise or fall economically based on
whether our system is working for the benefit
of the people that labor in it day in and day
out. And given the fact that so much of our
security today and in the future is a question
of our economic security and our ability to
compete and win, I think it is nowhere near
_,":"
2587
an overstatement to say that these two companies, Ames Rubber and Eastman Chemical, have done a great service not just to
themselves, their employees, and their customers but to the United States. And we congratulate them today.
Thank you very much.
NOTE: The President spoke at 10:3.5 a.m. at the
Mellon Auditorium.
Exchange With Reporters Following
the Malcolm Baldrige National
Quality Awards Ceremony
December 14, 1993
GATT
Q. Mr. President, are you disappointed
about audiovisuals in the GATT?
The President. Well, I'm disappointed we
didn't get it resolved, but I sure wanted it
out of there once I realized-! didn't want
to settle for a bad deal. So we took it out,
and now it will be subject to the ordinary
trade rules. I think it's far better than accepting what was offered. And no one I knew,
including the people in the audiovisual industry, thought it wa5 worth bringing the whole
thing down over. They just didn't want to
get stuck with a .bad deal. In other words,
if we could get it out, which we did, as Americans, they want our country to benefit from
these overall big reductions in tariffs. But
they just· didn't want to get trapped into
something that wasn't good. So I think we're
in pretty good shape.
Russia
Q. Mr. President, now that you have had
another day to think about the Russian election results-The President. Well, obviously-no, I.
haven't talked to anybody about my trip to
Russia-any of our people. So I don't know
what I'm going to do there. I think that it
is-I'll say just what I said yesterday-! think
it was probably largely a protest vote. I think
that when people are having a tough time
and they have a tough time over a long period
of years, they often look for simple answers.
It's not unique to Russia. You can see that
:· ...
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�DEC-05-1996
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Date:
f-v( 5
Pages:
_3, including this cover sheet.
COMMENTS:
~~
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rf-€e-~
-(. r
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t:{
From the desk of...
·''
Jan Kosko
Public and Business Affairs
National Institute of
standards and Technology
Admin. Bldg./Rm A903
Gaithersburg, Md. 20899-0001
Email: janice.kosko@nist.gov
(301) 97·5-2767
Fax: (301} 926-1630
�DEC-05-1996
15=25
NIST PUBLIC AFFAIRS DIV
P.02
PRESIDENT WILLiAM J. CLINTON
1996 MALCOLM BALDRIGE NATIONAL QUALITY AWARDS
WASBlNGTON, DC
DECEMBER G, 1996
Acknowl~dgments:· Secretary Kantor;
Members of Congress, Baldrige Foundatioti,
. Baldrige family members...
This is the third year that I have bad the privilege of honoring the Baldrige Quality Award
winners. This year's ev~t has special meaning to me for several reasons. First, as in past years,
it recognizes those companies that stand as role models of excellence and good citizenship to the
rest ofthe nation and the world. And second. it was one of the favorite events of my good mend,
former Secretary Ron Brown. Ron's participation in last year's ceremony at the White House
was one of his last official duties befOte his untimely pBSsing. He would be proud of the great job
s:cretary Kantor is doing~ and of the outstanding perfonnance of this yeafs _Baldrige a~ard
/
~2 }
_....,_ers.
(J u '(' fV\ a. Y\
t~ IJCl.te- '? ec:.---htr f.la ~~-G<S-- I"" c I v.,cf.,;
q
.-.- ···--'
·>k
·, V'"' i r\
""'
q"""' e~ ::th~-~,.::g 'Y'4 n !El-f"S 1 a 11.~L----C\ \ '1'1' 0
me e n
anking he Ba drlge Foundation for helping make corporate excclldnce
a national priority. Fo ten yearl~ow, thi& award program has been a remarkably succes!ful
publlclprivate partne · ·p. And I am pleMed th~t plan:& arc underway to ~and it by esta.bli"hing
1
r
na
f
an award for the health care and education sectors. I hope the federal government will do its
share to make that effort a success.
America's economy is strong and growing stronger every day. For the past four years, I
have tried to create the conditions for strong private sector growth. And we have seen the results
in a lower deficit, low inflation, a rise in personal income, and steady job growth. We have also
made key gains in recapturing globalanarket share, in grOwth of per capita gross domestic
product and industrial o\uput Today, we have further evidence that our e.pproaoh is working
[UNEMPLOYMENT ANNOUNCEMENT]
A substantial share of the credit for this improvement belongs with businesses. like those
here today, who are meeting the challenges of the 21st century with dedication to quality, bold
innovations and a renewed commitment to customers and employees.
· ·
ADAC Laboratories' commitment to its customers has resulted in a phenomenal
turnaround.· You have been able to triple your revenues in just three years. Maybe I should ch8:t
later with the ADAC folks about how they mana.ged that feat.
The secret to Dana Commercial Credit Corporation's success is its ccmunitmcnt to
customers. employees and the conununity. !applaud you for your ·1ust do it" style of
management that etnpowers emplc;yees to be act on their ideas -- and for your financial liUpport o£
the Toledo Sch-ool Board.
Custom Research Corporation is proving that you don't have to be the biggest to be the
best. Your creative use of computer technology to ..surprise and delight'' your "Jients 97 percent
�•
T
DEC-05-1996
NIST PUBLIC AFFAIRS DIV
15:25
I
--c----
(
.
,:.::
0
~ ....
l .
of the time is truly relnaikable.
'"
0
And in this era of downs" •
I applaud Trident Precision Man~turin for our
extraordinary investment in th '~aining and education of your employees/\ want to also
comn1end y~u for
l• : . ,· . ..·. .·. · eople who had worked for lttrger eompanies that
1
ha'Ve downsiZed.
.
.
. i:~ , ·.1 .r" 1 1"'1 C..
.
o'
C1
Satisfied customers. Involved. energized employees. A respect and commitment to the
conununities in which they do business. An investment in technology. And an improved bottom
line. Those are the things all these Malcolm BRldrige award winners have in conunon, They have
I
''
each proven i(1 their own way that social responsibility and corporate success are two ~Sid~ ofthe
same coin. Their example is lighting the way to an even more prosperous future for Americll:, and
we should all thank them.
Thank you.
P.03
�DEC-05-1996
l,.,. . . ~
. ...~l\
; . .
::j~
NIST PUBLIC AFFAIRS DIV
15=51
FT
.,
j
;
P.02
'
~
i ·'
PRESIDENT WJLLlAM J. CLINTON
1996 MALCOLM BALDRIGE NATIONAL QUALITY AWARDS
WASHINGTON, DC
DECEMBER 6, 1996
Acknowledgments;· Secretacy Kantor, Members of C~ngress, Baldrige Foundatiott,
Baldrige tiunily members ...
This is the third year that I have had the privilege ofhonoring the Baldrige Quality Award
wirmers. This year• a event has special meaning to me for several reasons. First. as in past yea.rS,
it recognizes those companies that stand as role models of ~eellence and good citizenship to the
rest of the nation and the world. And second. it
one of the .favorite eVents of my good mend,
former Seoretary Ron Brown. Ron's participation in last year's ceremony at the White House
was one ofhis last official duties before his untimely passing. He would be proud ofthe great job
S~eretary Kantor is doing, and of the outstanding performance of this year's :'Baldrige a~ard
// ;J.
)
2
wmners.
t".":' a. n'/
~ \l·c.~.te- '? e c.,~ f.' a ~""-M ~ s-- 1 lfl c. 1~-tcl.,; ~ Cf .
.
_..
10 u·.'f'.
·~.-r
L
., II\ I VI ~
Gi)o,r... e q or..\ e s; ±h_~._e.:::.c: q, ~ VI HS
~.h:%·--·"·-C\ I ofl\ 0
me~ n b thinlci1'lijlleBa1drlge Foundation for helping make corporate excellcmce
a national priority. Fo ten yoars ilow, this award program has been a remarkably succe$s.ful
publiclprivate partners ·p. And lam plc~~ascd that pli!Uls arc underway to expand it by establighirig
an award for the health care and education sectors. I hope th·e federal government will do its
share to make that effort a. success.
'
was
f ..
I
I
America's economy is strong and growing stronger every day. For the past four years, I
have tried to create the conditions for strong private sector growth. And we havE~ seen the results
in a lower deficit, low inflation, a rise in personal income, and steady job growth. We have also
made key gains mrecapturing global market share, in groWth of per capita gross domestic
. product and industrial output. Today, we have further evidence that our approach is working
[UNEMPLOYMENT ANNOUNCEMENT]
A substantial share ofthe credit for this improvement belongs with businesses, like those
here today, who are meeting the challenges of the 21st century with dedication to quality, bold
innovations and a renewed commitment to· customers and employees.
ADAC Laboratories' commitment to its customers has resulted in a phenomenal .
turnaround.· You have been able to triple your revenues in just three years. Maybe I should cha.i
later with the ADAC folks about how they managed that feat.
The secret to Dana Corrt.mercial Credit Corporation's success is its commitment to
customers» employees and the community. I applaud you for your "just do it" style of
management that empowers employees to be act on their ideas - and for your financial support of
the Toledo School Board.
.
·
Custom Research Corporation is proving that you don't have to be the biggest to be the
best. Your creative use of computer technology to ''surprise and delight" your clients 97 percent
�DEC-05-1996
15:51
P.03
NIST PUBLIC AFFAIRS DIV
.·..
:
ofthe time is truly remarkable.
An.d in this era of downsizin I applaud Trident Precision Manufactur' for our
extraordinary investment in the training and educ:ation of your employees./\ want to also
commend you for yew ~~~2:tt ~eople who had worked for larger companies that
have do~sized.
. . . ~ i r" ' ~'~
J "-
.
Satis~cd·~komers. Involved. cner~ employees. A respeot and eominitrnent to the
communitieS' in ~ich they do business. An investment in technology. And an improved bottom
line. Those are the things all these Malcolm Baldrige award winners have in commr;>n. They have
each proven in th~ir own way that Bo~;;ial responsibility and corporate success are two $ides of the
same coin. Thei{e'¢mple is lighting the way to an even more prosperous future for America; and
we should all thiutk them.
·
·
Thankyou. ·
.I
TOTAL P.03
�D~C-05-1996
":fiST PUBLIC AFFAIRS DIV
13=17
P.01
National Institute of Standards and Technology
Technology Administration -U.S. Department of Commerce
N IS T
TELECOPIER COVER SHEET
PUBLIC AND BUSINESS AFFAIRS DIVISION
Building 101 - Room A903
Gaithersburg, MD 20899
Date:
To:
I afs-{ q {p
~,, fcunor\~ ..
.
Fax (!t?J) 45U -5 -:=to9
Org.
Wti .
Telephone
From:
(3o-:r) ~~- d~'11
MAT HEYMAN
Fax
301•926-1630
Org.
NIST/Public and Business Affairs Division
Telephone
301-975-2758
Number of Pages (including cover sheet):._3=-·. _
�D~C-05-1996
r
~
P.02
NIST PUBLIC AFFAIRS DIV
13:18
.•
.,
FORMAL CEREMONY SCHEDULE OF EVENTS (12/5 1:30 P.M. DRAFT)
1996 MALCOLM BALDRIGE NATIONAL QUALITY AWARD CEREMONIES
DECEMBER 69 1996
SHERATON WASiDNGTON
I0:1S a.m.
.,
Doors open
11:15 a.m.
· Doors close
1 I:JO a.m.·
President arrives
11:30 am.
President arrives·
1I:31 a.m.
Photos with President (Delaware B)
Pr~sident. Secretary Kantor, 2 officials from each winning company,
Foundation trustees, U/S Good, NIST Director Prabhakar. Quality
Program Director Heru, Baldrige family
11:35 a.m.
Ceremony (Sheraton South Ballroom)
(Attended by 600 primarily business guests, including CEOs of past
winners, current winners' employees, Members of Congress. others)
11 :35 Band plays 4 ruffles and flourishes. President, Secretary. and.
.
Baldrige Foundation President Earnest Deavenport are announeed.
"Hail to the Chief' plays as President, Secretary and Deavenport
move on stage. Color guard is announced (played in by band).
colors presented, National Anthem. colors are retired (played out
by band).
11:37 Welcome, 1-2 minutes of remarks by Baldrige Award Foundation
President Earnest W. Deavenport, Chairman and CEO of Eastman
Chemical Company, who introduces Secretary K3ntor and moves
to seat in audience.
11:39 Remarks by Secretary Kantor
I I :44 Secretary Kantor calls up 2 officials from each company -- one
company at a time -- to I) receive portfolio and award flag :from the
President and 2) take photo with President and Secretary behind the
award crystal.
·
ADAC Laboratories: [Ay-dak.]
Portfolio and remarks. David L. Lowe [Low]
Chairman and CEO
�D~C-05-1996
13=18
P.03
NIST PUBLIC AFFAIRS DIV
,
; • 'tt
Flag, Douglas H. Keare Jr. [Care]
VP of Quality
Dana Commercial Credit Corporation:
Portfolio and remarks, Edward J. Shultz
Chairman and CEO
Flag, Southwood (Woody) J. Morcott [goe_s by "Woody']
Chairman and CEO, Dana Coxporation (DCC parent)
Custom Research Incorporated:
Portfolio, Judith S. Corson, Partner
Flag, Jeffrey L. Pope, Partner
Remarks, Corson and Pope
1Trident Precision Manufacturing Incorporated: [Try-dent]
Portfolio and remarks, Nicholas Juskiw [Jus·kyou]
CEO and President
Flag, Joe Miran
VP, Operations
I
11 :49
Seeretacy Kantor introduces CEOs from each company who speak. for 4-5 minutes
each
12:09
Secretary Kantor introduces President, who speaks for 10 minutes
12:19
Each winners· 2 officials move to crystal for group photo with President and
Secretary
12:21
President moves to rope line~ ceremony concludes
12:30 p.m.
President departs, reception begins for invited guests (Washington Ballroom)
�PRESIDENT WILLIAM J. CLINTON
1996 MALCOLM BALDRIGE NATIONAL QUALITY AWARDS
WASHINGTON, DC
DECEMBER 6, 1996
Acknowledgntents: Secretary Kantor, Members of Congress, Baldrige Foundation,
Baldrige family members ...
This is the third year that I have had the privilege of honoring the Baldrige Quality Award
winners. This year's event has special meaning to me for several reasons. First, as in past years,
it recognizes those companies that stand as role models of excellence and good citizenship to the
rest of the nation and the world. And second, it was one ofthe favorite events of my good friend,
former Secretary Ron Brown. Ron's participation in last year's ceremony at the White House
was one of his last official duties before his untimely passing. He would be proud of the great job
Secretary Kantor is doing, and of the outstanding performance of this year's Baldrige award
wmners.
Let me begin by thanking the Baldrige Foundation for helping makecorporate excellence
a national priority. For ten years now, this award program has been a remarkably successful
public/private partnership. And I am pleased that plans are underway to expand it by establishing
an award for the health care and education sec~ors. 1 hppenth~~deral government will do its
share to make that effort a success.
~·~ ~\...)
America's economy is strong and growing stronger every day. For the past four years, I
have tried to create the conditions for strong private sector growth. And we have seen the results
in a lower deficit, low inflation, a rise in personal income, and steady job growth. We have also
made key gains in recapturing global market share, in growth of per capita gross domestic
product and industrial output. Today, we have further evidence that our approach is working
[UNEMPLOYMENT ANNOUNCEMENT]
A substantial share of the credit for this improvement belongs with businesses, like those
here today, who are meeting the challenges ofthe 21st century with dedication to quality, bold
innovations and a renewed commitment to customers and employees.
ADAC Laboratories' commitment to its customers has resulted in a phenomenal
turnaround. You have been able to triple your revenues in just three years. Maybe I should chat
later with the ADAC folks about how they managed that feat.
the secret to Dana Commercial Credit Corporation's success is its commitment to
customers, er~ployees and the community. 1 applaud you for your "just do it" style of
management that empowers employees to be act on their ideas -- and for your financial support of
the Toledo School Board.
Custom Research Corporation is proving that you don't have to be the biggest to be the
best. Your cr'eative use of computer technology to "surprise and delight" your clients 97 percent
�of the time is truly remarkable.
And in this era of downsizing, I applaud Trident Precision Manufacturing for your
extraordinary investment in the training and education ofyour employees. I want to also
commend you for your commitment to hire people who had worked for larger companies that
have downsized.
Satisfied customers. Involved, energized employees. A respect and commitment to the
communities in Which they do business. An investment in technology. And an improved bottom
line. Those are the things all these Malcolm Baldrige award winners have in common. They have
each proven in their own way that social responsibility and corporate success are two sides of the
same coin. Their example is lighting the way to an even more prosperous future for America, and
we should all thank them.
Thank you.
�' '
FORMAL CEREMONY SCHEDULE OF EVENTS (DRAFT)
1996 MALCOLM BALDRIGE NATIONAL QUALITY A WARD CEREMONIES
DECEMBER 6, 1996
SHERATON WASHINGTON
10:15 a.m.
Doors open
11:15 a.m.
Doors close
11:30 a.m.
President arrives
'.
11:3 J a.m.
Photos (DelawareRoom B)
President, Secretary Kantor, 2 officials from each ofthe 4 winning
rompanies taking part in the ceremony (see below), Foundation trustees,
Commerce Under Secretary for Technology Mary Good, National Institute
of Standards and Technology Director Arati Prabhakar, NIST Quality
Programs Director Harry Hertz, Baldrige family members (about 25 people
total)
11:35 a.m.
Ceremony (Sheraton South Ballroom)
(Attended bySbOOO primarily business guests, including CEOs of past
winners, current winners' employees. Members ofCongress. others)
11:35 Secretary Kantor moves on stage. President is announced and
moves on stage. Color guard is announced, colors presented.
National Anthem, colors are retired.
11:37 Welcome, remarks and' introduction ofPresident by Secretary
Kantor
11 :44 Remarks by President
e~........f("k 1.,. h~J"
11:54 Secretary Kantor calls up 2 officials from each company to receive
portfolio and award flag from the President and for photo with
Award crystal along with President and Secretary. CEOs make
brief remarks J(;minute*~ Participants:
ADAC Laboratories:
Portfolio and remarks, David L. Lowe
Chairman and CEO
Flag, Douglas H. Kearc Jr.
VP of Quality
�Dana Commercial Credit Corporation:
Portfolio and remarks, Edward J. Shultz
Chairman and CEO
Flag, Southwood (Woody) J. Morcott
Chairman and CEO, Dana Corporation (DCC parent)
Custom Research Incorporated:
Portfolio, Judith S. Corson, Pa.mter Flag, Jeffrey L. Pope, Partner
Remarks, Corson and Pope ··
Trident Precision Manufacturing Incorporated:
Portfolio and remarks, Nicholas Iuskiw
CEO and President
Flag, Joe Miran
VP, Operations
/ll2:18
~
Group photo of President, Secretary and 5 CEOs with award
12:19 Secretary Kantor calls on Baldrige Award Foundation President
Earnest W. Deavenport, Chairman and CEO ofEastm.an Chemical
Company, to offer closing remarks
12:21 President departs, ceremony concludes
12/2/96 a.m.
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
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Terry Edmonds
Creator
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Office of Speechwriting
James (Terry) Edmonds
Date
A point or period of time associated with an event in the lifecycle of the resource
1995-2001
Is Part Of
A related resource in which the described resource is physically or logically included.
<a href="http://clinton.presidentiallibraries.us/items/show/36090" target="_blank">Collection Finding Aid</a>
<a href="https://catalog.archives.gov/id/7763294" target="_blank">National Archives Catalog Description</a>
Identifier
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2006-0462-F
Description
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Terry Edmonds worked as a speechwriter from 1995-2001. He became the Assistant to the President and Director of Speechwriting in 1999. His speechwriting focused on domestic topics such as race relations, veterans issues, education, paralympics, gun control, youth, and senior citizens. He also contributed to the President’s State of the Union speeches, radio addresses, commencement speeches, and special dinners and events. The records include speeches, letters, memorandum, schedules, reports, articles, and clippings.
Provenance
A statement of any changes in ownership and custody of the resource since its creation that are significant for its authenticity, integrity, and interpretation. The statement may include a description of any changes successive custodians made to the resource.
Clinton Presidential Records: White House Staff and Office Files
Publisher
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William J. Clinton Presidential Library & Museum
Extent
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635 folders in 52 boxes
Text
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Paper
Dublin Core
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Title
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Baldridge Award Ceremony [1]
Creator
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Office of Speechwriting
James (Terry) Edmonds
Identifier
An unambiguous reference to the resource within a given context
2006-0462-F
Is Part Of
A related resource in which the described resource is physically or logically included.
Box 34
<a href="http://www.clintonlibrary.gov/assets/Documents/Finding-Aids/2006/2006-0462-F.pdf" target="_blank">Collection Finding Aid</a>
<a href="https://catalog.archives.gov/id/7763294" target="_blank">National Archives Catalog Description</a>
Provenance
A statement of any changes in ownership and custody of the resource since its creation that are significant for its authenticity, integrity, and interpretation. The statement may include a description of any changes successive custodians made to the resource.
Clinton Presidential Records: White House Staff and Office Files
Publisher
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William J. Clinton Presidential Library & Museum
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Adobe Acrobat Document
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Reproduction-Reference
Date Created
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12/9/2014
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42-t-7763294-20060462F-034-013-2014
7763294